[Resolved]  Epson India — Misbehaviour of service center

Address:R. Sreenivas. 2-10-256, Jyothi agar, Karimnagar, Telangana state. India 505001

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Printersepson indiaprinter l210
Epson india — printer l210

1 review
R. Sreenivas. Jyothinagar, h. No. 2-10-256, india
Rsreenivas on jun 4, 2020
Mark as resolved

Sir it is highly regretted that the local service center at karimnagar of telangana state pin 505001 is looting the customers by saying unwanted repairs and charging abnormal rates.in the month of november, 19 i have given my printer bearing service no. S2akz49203. They said printer head has gone to be replaced. Rs.4200/- charged and i have paid, no receipt has given. During the lock down period it was used very less. Now the printer black color is not properly printing. Today i went to the service center. They are telling that the printer head has gone and it has to be replaced. I am a senior citizen with little pension. I took back saying i will made complaint against them. Their attitude is very rude and return back. Not only myself, so many customers are suffering with this service centre. They are not doing service but doing business. If the company will not solve my problem, i will touch the doors of justice and i will not leave. This is total injustice and company reputation will go if i touch the media. I have full confidence on company and you will solve my problem.
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Aug 8, 2021
Complaint marked as Resolved 
Epson India customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2020
Epson India Customer Care's response
Hi R. Sreenivas, very sorry to hear about that. Please provide us with your complaint number and contact details. We will get in touch with you soon.
Jun 05, 2020
Updated by rsreenivas
Sir I have not noted the complaint number. My contact number is [protected]. Address I have already given.
Jun 12, 2020
Updated by rsreenivas
Highly objectionable. Regretted. very sory this type of attitude. Once I put it in facebook the fate of the company ? please solve my complaint urgently. very sorry. I will not keep quite. I file a suit in the consumer forum here.
Verified Support
Jun 26, 2020
Epson India Customer Care's response
Hi R. Sreenivas, sorry to hear about that. please register your complaint on the given link: https://customer.epson.co.in/customer/repair.do#/servicerequest/IN, and share your complaint number and your contact number with us on Facebook, we are unable to view your contact number, as it is protected by Consumer Complaints. We regret the inconvenience caused.
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