Epson India — misguidance by dealer, providing wrong information of product and cheating customer

Address:

New Delhi, Delhi, 110009

This is to inform you that i bought a epson l405 printer from shree balaji impex
Address-13/35 kailash bhawan, wazirpur delhi-110052. But i would like to inform you that they are cheating people and providing wrong information to the customer and influencing them to buy the product. Same happen with me. I want to buy a hp laserjet printer as i have my online business but i told them to provide me the best one. They told me that they have got the epson printer and it is far better than lasejet printer. He told me that it will print 35ppm more than a laseret printer and have all the latest function in it. So i agree to him and bought the printer and paid him 11400/- same day installation guy came and he installed the printer. He told me all the features and when we start printing only 3-4ppm i was able to print. I called the dealer and he said that it will print 35ppm but it was not. I told him to talk to installation guy from epson company named mr moen. He told the dealer that it cannot print 35 pages and he has provided wrong information to us. I told the dealer to change my printer but he refused to do so. I told him to give me a better printer and i will pay him more as this printer of was no use of me. Instead listening to my complaint he talked rudely and told me to do photostate. I was really shocked that how epson can provide dealership to such people who doesent have knowledege of the product and talking rudely to the people. I request you to take strong action against the dealer and get my printer change with laserjet printer and i am ready yo pay more money. Please look into it before i take a strong action against epson and the dealer.

Thanking you
Rishabh jain
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