[Resolved]  Epson India — not registering warranty

Address:Bangalore, Karnataka
Website:espon.co.in

I have purchased epson printer l360 through amazon india sold by appairo retail private ltd.
S. No. Vggk262547. Invoice no. Sboa-64785 (Mh-sboa[protected]. Order no.[protected] dtd 02.01.2019. Product was delivered on time. I have following grievance —
1)- no one came for installation of printer, though it was promised.
2)- company wants that product should be registered within 14 days online. But when a person tries to register it on epson website it demands uploading of invoice, however, when a person tries to upload it by taking photo of invoice then website says it cannot be uploaded. I tried to contact their customers support system by giving above details they don't respond.
It appears that company doesn't want people to register their purchase to avoid service.
Thus the espon india like street vendors believe only in selling products by hook & crook.
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Feb 8, 2019
Complaint marked as Resolved 
Epson India customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2019
Epson India Customer Care's response
Hi, We apologize for the inconvenience caused. Kindly get in touch with our customer care service through our toll free number[protected] or drop us a mail at [protected]@epsonindia.in to register a complaint. Thank you.
Jan 08, 2019
Updated by akshay kumar sangwan
As mentioned earlier their customers care is not helpful in helping to register warranty of Epson printer L360 which I purchased. All details have been given in my complaint. Their system does not allow to upload invoice. On your complaint site I easily uploaded invoice.
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