[Resolved]  Epson India — not repairing/ replacing printer tray of model l805

Address:

Thondiathu Puthen Veedu, Kallissery PO., Chengannur, Alappuzha, Kerala

I had a complaint with a printer model l805 purchased through a local dealer. I had contacted their service centre at kottayam and a technician did come and checked the machine and said the problem is with the printer tray and the same is not readily available. The printer was used for printing pvc id cards and without this tray no card printing can be done. The technician was hopeful of arranging a new tray and i had telephoned to their kottayam centre and they have agreed to arrange a new tray but even after 1 1/2 months nothing was done and when i called on 23.5.2019 the raised a counter question "why didnt you call us for this 1 1/2 month". My not calling was based on their assurance of replacing it sending a technician. The defect occurred during warranty period and i feel that their non action is to pass out the guarantee period. Your kind interference is requested as this is the business period and each day brings loss to me