[Resolved] Epson India — undue delay against a pending complaint

Inder Mishra

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401107

Please refer the subject.
details are appended below.
-RMA Number- INW[protected] .
-Complaint date- 08/06/2019
-Rep of EPSON visited on-11/06/2019 ( after 3 days from the date of complaint) and went back with a remark-Printer Jam Pending for part and assured that the part will be replaced within 3 days.
-Yesterday (14/06/2019) I tried to contact the said engineer but no response.
-Today I contacted the said engineer and i was advised to contact service centre by him.
- Contact service centre @ [protected] and was replied by the other side that the part has been arrived and engineer will come in afternoon today. On asking is it a TAT for their sevice I received a rude reply that he is not producing the part instead of asking sorry for the delay.
Please let me know, is it the working culture while dealing with a complaint in your organisation???
Regards.

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Jul 18, 2019

Complaint marked as Resolved

Epson India customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Epson India Customer Care's response We apologize for the inconvenience caused. Thanks for sharing. We will look into it and resolve it at the earliest.