Esbeda — no exchange policy

It is really bad that Esbeda does not allow exchange policy. I had bought a wallet for my husband as birthday gift, but he already has one Esbeda wallet which he still wish to continue and he preferred to have Esbeda sling bag. So next day when I went to exchange it with sling bag, store person refused to exchsnge. This is really stupid on their part, by making customers unhappy and creating void relation with customers