Essel Group / Dish Tv — Cheating by essel world

Address:

Mumbai City, Maharashtra

I along with my friends visited to Essel's water kingdom on 30th September. We were offered 50 % discount on flashing our student id cards but we were denied of this saying that this offer is withdrawn from company's end. After going far away from my home I had no choice but to buy the ticket at the original rate but we didn't. The company gave a rationale that the offer given on essel group's site is not valid. Some of the official who were present at the moment could not solve this problem and they kept us waited for more than 3 hours to come to the conclusion that all they can offer to us is 10 percent discount to pacify us. When we tried to protest against the very deception and cheating on company's part then one of the official named amit even denied that essel world is not the property of the essel group and whatever is given on essel group's website is not applicable to essel world entertainment. Also the company advertised from various portals but did not bother to take those media announcements off. The company official also agreed on this that the company have deliberately not taken them off for some reason which he could not disclose to us. We also called the registered office of the company who said that there were some pre given disclosures that company may refute the offer at its will but informing the possible customer did not seem to be their priority. This cost us an entire day and some of my friends had come from Delhi and this hence caused us a lot of mental and financial harassment. Kindly look into the matter as these are the big businesses which exploit the loopholes in the system to deceive the powerless customer for profit making. The company failed to fulfil their promises as well they are duping the customers by offering such lucrative and dubious offer and when they come far from their home they refuse. This is a sheer case of consumer exploitation and harassment. I seek my right of consumer redressal and request the government to take necessary action to safeguard the innocent customer’s rights.