[Resolved] Ethos Watches India — Regarding purchase from Ethos duty free shop : IGI Delhi

Yogihce

Address:

New Delhi, Delhi, 110005

Dear sir,

I have visited Ethos duty free shop at IGI Delhi on 15th May 2017 to purchase a Tissot watch. The representative present at the shop falsely acclaimed one of the discontinued models as the latest model and he has sold that watch to me. After reaching Amsterdam, I checked the same on stores here and found that the watch has been discontinued long back and it's a wrong choice. I am not happy with such behaviour of that representative and immediately need to return that watch and want my money back. Please assist here and let me know, if you have any questions.

Model - T039.417.26.057.00

Regards,

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Jun 20, 2017

Complaint marked as Resolved

Ethos Watches India customer support has been notified about the posted complaint.

Verified Support

May 20, 2017

Ethos Watches India Customer Care's response Dear Mr. Rustagi,

We apologize for any inconvenience caused. However, we believe that Mr. Umashankar from our Duty Free Store has already replied to your mail received on our customer service id. As confirmed by him on mail, we would again like to reassure you that the watch in question is indeed not a discontinued model and is in fact available on the official Tissot website, and you can access the said details here - https://www.tissotwatches.com/en-gb/shop/tissot-v8-quartz-9d7f6fe926fac1ccc6c2cc32c94d8238.html.

Customer satisfaction is our top most priority and we would like you to be completely satisfied with your investment. Our team can get in touch with you again over a call or mail to provide any further clarifications. Please do suggest a good time to contact you. We would be happy to hear from you on [protected]@ethoswatches.com.

Looking forward to your response.

Best regards.
Team Ethos