[Resolved] Eureka Forbes — 30 days money back guarantee - advertisement stunt as well product water purifier is also not working as per standard | |||||
Customer Code: [protected] Component Number: 32497017 Product Code: GWPDMROUF00000 Eureka uses 30 Days money back guarantee as Advertisement Stunt. I bought AquaSure MAXIMA RO+UF LTDS before 11 months back. At the time of buying I had confused with UV and UF and by mistakenly bought RO+UF. But after installation it does not work up to 1 week because of water leakage. I had registered number of complaints for the same. I bought on 2 Aug and register complaint to solve problem on 3 Aug. (Ticket Received[protected] but representative come to solve problem after 1 week. Meanwhile I registered complaint for money back after 3 days (6 Aug 2017) before complaint resolved but no one came to collect product. After that unwillingly I am using that product from last 11 months. But suddenly various helth problem started with my family members. Doctor said to check TDS level of water, after I checked TDS value is below 70 which is not good for drinking. After that I registered complaint for the same issue on Friday (13 July) (Ticket No: [protected]). But no one visited till date and today I received email to provide feedback for registered complaint without resolving this problem. Their is no provision in RO, if TDS value is less than 150 inform to customer because of poor quality product we are facing bone dentistry health problem. Company can check my all complaint details to verify above information: I bought product on 2 Aug 2017, kindly check all complaints after registered 2 Aug 2017. Very bad experience and Indian Government responsible for all these issues their is no any guidelines for these water purifier companies, Government is looking only to earn money on the name of service charge and does not caring about Indian People Health. Was this information helpful? | |||||
Jul 19, 2018 Complaint marked as Resolved Complaint does not resolved, I don't no how it is showing complaint resolved and their is no way to change status on consumer complaint forum. Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jul 21, 2018 Eureka Forbes Customer Care's response Dear Sachin, My team in Shirpur has been informed about the issue you are facing. Request your patience as they will contact you at the earliest to address the same. Regards, Anita | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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