[Resolved]  Eureka Forbes — After sales Services not offered Equipment stopped working three times within warranty period

Address:

Mumbai City, Maharashtra, 400051

Sir,
Grievance as below :

15.10.2015 Date of Purchase [protected] customer code

28.3.2016 AquaGuard not working – made a complaint [protected] Service request
28.3.2016 Technician Ganesh Gaud came at 3 pm & said that DCP circuit needs to be changed

29.3.2016 No response
30.3.2016 No response 86385374 Service request

1.4.2016 No response
2.4.2016 Board changed by Technician Ganesh Gaud No service report given
After 15.4 2016 Servicing Due Servicing not done
15.7.2016 Aqua Guard not working – made a complaint [protected]
16.7.2016 Technician Ganesh Gaud came & said a part needs to be changed

18.7.2016 Technician Ganesh Gaud came I asked what the problem was ? & I need a earlier service report also . Refused to give .
18.7.2016 Spoke to Mr Mali & Tariq & told grievance
No response
19.7.2016 No response
20.7.2016 Phone number - 011 –[protected] CONTACTED Complaint no[protected]

21.7.2016 No response
22.7.2016 No response
23.7.2016 No response
24.7.2016 No response
25.7.2016 Called up at Phone number - 011 –[protected]for Follow up Follow up number 96207990

On my papers the technician gave extension of warranty for six months whereas officially company is refusing warranty .
Now again my Equipment is not working .
Please give a very serious view to the above & do the needful.
I reserve my right to put the matter before Consumer Cell for Justice

Please give a very serious view to the above & do the needful.
I reserve my right to put the matter before Consumer Cell for Justice

Dr. Nilima S.Vaidya
Mob-[protected]