[Resolved]  Eureka Forbes — Ahmedabad-Faulty(Noisy) Dr. Aquaguard Magna NXT Machine

Address:380052
Website:www.eurekaforbes.com

HI, we have purchased Eureka DR Auaguard Magna NXT machine in 3rd week of Oct-2016 from Ahmedabad.

Eureka Customer ID :- [protected]

Previous Problem :-
First we faced problem on very 2nd day where machine was leaking water at some interval and it was also amount of one glass. After calling the engineer he visited and try to fix but was not solved and finally solved by after 3-4 visit of multiple engineers, seems these all are third party service providers. We requested replace of machine but no response.

Current Problem :-

Machine is producing noise while filtering the water, you can hear it from 20 to 25 feet as well.

We called engineers for almost more than 10 times but issue is not resolved.

Below are silly excuses from different service engineers.

1) One of Manager :- I can't hear it (Typical marketing one), while all other people can easily here.

2)Another person :- Accepted that noise is there and he will do something but no response after month (See attached customer feedback form).

3)Service Engineer (Mr. Maulik):-

--This machine having bigger motor so noise is there (I don't think company like Eureka didn't perform QA before product release)

--He told that all these models having such noise (After asking to visit some machines he agreed and about to call in 2-3 days but no response from him after 10 days. On reminding him he told that he forget and will call in 1-2 hours but no response.

It seems Eureka is using local 3rd party service providers, which lakes proper technical knowledge.

I request you to replace this machine which failed to satisfy us, I am customer of eureka from last 12 Years and didn't expect such miss.

Regards,
Sohil Kakadia
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jan 17, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2016
Eureka Forbes Customer Care's response
Dear Sohil,

I have noted your concern and forwarded the same to my team at Ahmedabad and they will get in touch with you to address your issue soon.

Regards,
Priya
Verified Support
Dec 12, 2016
Eureka Forbes Customer Care's response
Dear Sohil,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya
Verified Support
Jan 23, 2017
Eureka Forbes Customer Care's response
Dear Devesh, I understand your issue has been resolved. Do let me know in case you need any further assistance.

Regards,
Priya
Complaint comments 

Comments

Complaint registered on 25th nov is closed without resolution.
Complaint registered on 26th is still not visited inspite of calling your call center multiple times..
Your service sucks and i paid 2 years AMC in advance..

Regards,
Suresh
Eureka Forbes Customer Care's response, Dec 9, 2016
Verified Support
Dear Suresh,

I understand your disappointment, request you to share with me your customer Id/contact no./complaint no.. My team will look into your issue at the earliest.

Regards,
Priya
Eureka Forbes Customer Care's response, Dec 20, 2016
Verified Support
Dear Suresh,

As I haven't received your contact details, your complaint has been closed from our end. Do get back in case of any query.

Regards,
Priya
Hello, I am also suffering with the same above problems of Mr. Sohil Kakadia. i have also purchased Dr Aqua guard Magna NXT Model by Dr Aqua guard Authorized marketing Manager Mr. Manish Solanki but till he were not comes and nobody take it seriously and in case of Marketing manager Mr. Manish Solanki told us its very good and we are always caring it and life time service free, Cover free but till date nobody comes here. They are only making money with us to selling dummy and duplicate pics.

If these model not successfully than why company sold it in market. ...?

Regards,
Devesh Sharma
[protected]
Eureka Forbes Customer Care's response, Jan 19, 2017
Verified Support
Dear Devesh,

This is definitely not how I want our customers to feel. My team will surely connect with you soon to resolve your issue.

Regards,
Priya

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7747
    Pending
    413
    Resolved
    4406
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information