[Resolved]  Eureka Forbes — amc denied and very unskilled technicians

Address:Bangalore, Karnataka

I have an integra7 aqua guard which has been with me for the past 7 to 8 years unable to recall the actual date of purchase. I have been regularly renewing my amc with the company. I admit last year i did not renew it due to financial issues. I wanted to renew amc for this year, but due to a coincidence my integra7 also stopped working. No water coming inside. Hence called up customer care and raised a request # [protected]. The technician came today who was the same as the person last time who did not know how to work on integra 7. I had escalate the last issue and area technician had come down to resolve this. Now the present gentleman had great powers without even opening and just by observing he said all filters needs to be changed and that is it. Good news is that amc for this particular model has been stopped. So practically a customer for integra7 has to shell out 4500 rupees for a service be it how many ever times. I agreed. All customers wants to resolve an issue unlike companies like you. Now after changing a filter, he then tells me, there seems to be an issue with water inlet and started meddling with the pipes, fitted for the device, now that got stuck. No the thread is gone post his banging and pulling and show of strength on the poor pipe. Then intelligently he concludes the meet and says get a plumber to solve it and then i will come to resolve it. Where should a customer like me go? We are being meted out with technicians who does not have actual knowledge or intelligence. Plus the eureka forbes decides to make more money by stopping the amc. I have attached the current scenario in my kitchen. I demand a solution.
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Sep 2, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2017
Eureka Forbes Customer Care's response
Dear Mahesh,

I've shared your concern with my team at Bangalore. They will get in touch with you soon to fix the issue in your product.

Regards,
Anita
Verified Support
Jul 31, 2017
Eureka Forbes Customer Care's response
Dear Mahesh,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Anita
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