[Resolved]  Eureka Forbes — Aqua Guard - Non Compliance of AMC

Address:

B.S Height, 3rd Floor, Old HB Road, Chunna, Ranchi- 834001, Jharkhand

I registered for Annual Maintenance Contract from[protected] to 27-09.2021 (i.e. 2 year period) by paying Rs. 7550/-. The contract receipt no. is 0066830 dated[protected] for my Aqua Guard Enhanced RO Model.
As per the contract, one set of consumables are to be replaced in each year. Immediately after registering the contract in September 2019, the candles were replaced.
However, there was no visit of any executive for either to replace the candles or for any regular maintenance since September 2020.
I have given many complaints to the customer care but all my efforts were in vain. I simply get a message informing about attending customer executive and later satisfaction code - all this without any visit of the so called Customer Executive.
All our calls to the customer care portal are of no result.