Eureka Forbes — Aqua guard water purifier defective pcs

Address:

Ashok Jain 101 New Amrut CHSL evershine Nagar Malad w Mumbai 64

I bought water purifier through Amazon in December 2020 order
Deliver to me on 12th december person came for installation on 17th december product was defective and installation person ask to complain to service centre we complain on 18th to Eureka Forbes their service centre person came but problem was not resolve he confirm that he will send some other technical person to sortout but product was defective since then we are following up with them we have send number of reminder by email and calls but there is just haresment they keep on hold for 40-45 minutes and just promise that they will resolve but there is no timeline now since 8-10 day they are saying that they don't have product in stock however if we go online on Amazon we can order the same . Also followedup with Amazon they are not ready to cooperate so decided buying online with Amazon is very risky its gamble so never buy online with Amazon. Eureka Forbes you can't trust them there service is 3rd class saying 3rd class is also insult to 3rd class