[Resolved]  Eureka Forbes — aquaguard geneus 7 ltr ro + uv +uf water, service engineer not attending

Address:Gurgaon, Haryana, 122103

Dear sir/madam,
Regretfully say you that i have purchase a aquaguard geneus 7 ltr ro + uv +uf water on 04.05.2017, invoice no tax invoice # f0ysf[protected], order id: od[protected], order date:[protected]
Invoice date:[protected]
This water purifier is not proper working from 17th sep 2017. According this i have call several time to your customer care no. ([protected]), but only assuring given from your customer support, not to attending for service engineer till now.
Service request details given below to you.

1. First service request no. [protected] dt. 17.09.2017 (By koyeli mukherjee[protected]
2. 2nd service request no. [protected] dt. 13.10.2017 (By bewauty[protected]
3. 3rd time (Shuvankar dutta[protected] dt. 15.10.2017
4. 4rth time (Amrapali) 16.10.2017 at 12.00 pm
5. 5th time (Konkana majumder) 16.10.2017 at 4.00 pm

Now you please confirm when this purifier problem will be resolve?

Awaiting your prompt reply.

Thanks
Snehasish roy
Mo. [protected]
H/o sri mohan kaushik
Near shiv mandir, defence colony
Near public bazar, baluda road
Sohna - 122103
Dist - gurgaon
Haryana
+1 photos
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Nov 24, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2017
Eureka Forbes Customer Care's response
Dear Snehasish,

Your details along with your concern has been shared with my service team in Gurgaon. They will connect with you soon to address the same. Request your patience meanwhile.

Regards,
Priya
Oct 26, 2017
Updated by Snehasish Roy
TILL NOW STILL AWAITING TO RESOLVE MY ISSUE.. although my product is under warrantee .

Regards
Snehasish

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