[Resolved] Eureka Forbes — aquaguard geneus

[Resolved] Eureka Forbes — aquaguard geneus

K Krish4074 from Delhi, Delhi

I have given complaint multiple times that machine is not working. I have bought a new machine aquagaurd geneus and it stopped working. Machine is still in warranty period. Despite giving multiple complaints to the call centre, no one visited till date. They keep raising the escalation but it is of no use. Aquagaurd response and services are very bad in gurugram despite the expensive product and also service cost is very high Service request number - [protected]. Kindly help us in resolving the issue Was this information helpful? No (0) Yes (0)
May 28, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Apr 18, 2018 Eureka Forbes Customer Care's response Dear Customer, I have informed my team in Gurgaon about your service request. They will surely attend the same as soon as possible. Appreciate your patience. Regards, Priya Verified Support Apr 25, 2018 Eureka Forbes Customer Care's response Dear Customer, I've received an update that your issue has been resolved. Do let me know if you need any other help. Regards, Priya
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Comments

deadman1807

Seriously, same case is happening with me.
Not sure why but Eurekaforbes after sales services are pathetic.
For demo / pre-sale they are very prompt, but when it comes to after-sales.. its like banging your head against wall.

I need to understand how can we file a consumer complaint, which actually can make some affect on these guys and they should respect the consumer rights.

Eureka Forbes Customer Care's response, Aug 9, 2018

Verified Support

Dear Gagan,

I've responded to your concern here: https://bit.ly/2KEY2jN. Request you to check the same.

Regards,
Anita