[Resolved] Eureka Forbes — aquaguard geneus - not working first day from installation

deadman1807

Address:

Pune, Maharashtra, 411021

Hello,

I bought this Aquaguard Geneus online, and received it on 28th July'18.
Inspite of multiple requests no one came/responded finally 7th day (4th Aug'18) a guy from eurekaforbes came and installed the machine, but he was not able to start it, mentioning "I am not sure about this model".

I have given complaint multiple times that machine is not working from the first day. Despite giving multiple complaints to the call centre, no one visited till date. They keep raising the escalation but it is of no use. Aquagaurd response and services are very bad in Pune (M.H.) despite the expensive product and also service cost is very high.

Never had such issues in past, but now it looks like I made a mistake and should have gone for other company's product.

Additionally the "Escalation" process on their website is also not working, can not understand how come such companies can be careless about their profiling.

Please suggest me how to raise a consumer complaint legally.

Thanks,
Gagan deep Gupta

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Sep 12, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2018

Eureka Forbes Customer Care's response Dear Gagan,

I'll surely help you with your concern. Request you to share your registered contact number/customer ID here. My service team will connect with you at the earliest.

Regards,
Anita

Aug 09, 2018

Updated by deadman1807 My contact number is [protected], and service request numbers are :
[protected] - for installation - its done finally..
[protected] - for machine not working ---- this one still pending...