[Resolved]  Eureka Forbes — aquaguard geneus - poor service

Address:Bangalore Dairy quatres, 560029

I am writing from Dairy circle bangalore,
I am changing the filters every 4-5 months by paying 4500 Rs, Every service request they are only intrested in AMC. i said no to AMC, then are talking this machine gone everything, PMC, adopter, chip, and Filetrs. total they asking 9000/-, For AMC he asked me 9500 Rs, Now he is asking 9000 for repairs. useless machine and poor service.

from alst 2-3 weeks, they are askingonly AMC based on my service request. not intrested in service, only AMC sales is utmost important.

Aquaguard company engineers or service people have no value for customer. they have put chit, to ensure machine aborts and you pay them 8-9000 Rs. This is genius for COmpany to make money not for customers.
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Dec 27, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2019
Eureka Forbes Customer Care's response
Dear Balaji,

I completely understand your concern. Please share your registered contact number or customer ID here so that my team can connect with you at the earliest to look into this.

Regards,
Anita
Verified Support
Nov 15, 2019
Eureka Forbes Customer Care's response
Dear Balaji,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita
Verified Support
Nov 20, 2019
Eureka Forbes Customer Care's response
Dear Balaji,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Anita
Complaint comments 

Comments

No call or feedback yet from eureka Forbes, it's been a week now.
Eureka Forbes Customer Care's response, Nov 14, 2019
Verified Support
Dear Fatima,

As requested here: http://bit.ly/32NByq1, please share your registered contact number/customer ID, so that I can have my team get in touch with you.

Regards,
Shiraz

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