[Resolved]  Eureka Forbes — Aquaguard installation (Service request-[protected])

Address:342312

I purchased a water purifier on 14- april 2017. Since then i am calling your customer care each day and trying to get someone for the free installation. But as it is free and company is not willing to provide any free service, no one is coming for installation.

I have tried 06 days and 20 calls to customer care. Each day they told me, someone will call you back and visit your home. But no call came and no person came for installation.
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May 22, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2017
Eureka Forbes Customer Care's response
Dear Mohan,

I have shared your installation request with my team at Jodhpur. They will surely do the needful at the earliest.

Regards,
Anita
Complaint comments 

Comments

I use aquasure from aquaguard.its not working properly since last 15 days, when I call cc after long wait time they said u r not audible n disconnected, this was repeated several times., then I called the technician who never turned up..n now we r just helpless..don't knw where to complain...plz help.
Eureka Forbes Customer Care's response, Apr 22, 2017
Verified Support
Dear Sunanda,

Kindly send in your customer ID and contact details. I'll have the concerned team get in touch with you for further assistance.

Regards,
Shiraz
Eureka Forbes Customer Care's response, Apr 24, 2017
Verified Support
Dear Sunanda,

I'm still awaiting your details. Kindly share the same as this will help me to resolve your issue at the earliest.

Regards,
Shiraz
Eureka Forbes Customer Care's response, Apr 26, 2017
Verified Support
Dear Sunanda,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Shiraz

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