[Resolved]  Eureka Forbes Aquaguard — Local dealer misguided regarding AMC on exchange of machine.

Address:713347
Website:www.eurekaforbes.com

My delivery challan is from YCH EUREKA FORBES LTD.22/2, Sarada Pally, Ward no 21. Durgapur. Wet Bengal.pin.713213. The customer id [protected], rajiv karmakar .Ashoke pally, Raniganj, W.B.given at the time of installation does not match with my id number& name. The product which I had exchanged isAG Compact old withdual cartridge new machine.I had paid ten thousand and two hundred rupeesto my dealer, Lakhpati Giri Eureka forbes Asansol.My product was purchased in the nameof Dr. Bulbul Samanta, Dalpatty more, RANIGANJ W.B.Pin.713347.my given customer id [protected], receipt no.[protected], which does not match with the above name &id number. Now I am not getting my AMC as told before exchanging the machine.Please see to this matter as early as possible& resolve it.My old machineAG Compact was purchased in the name Dr D.P.Samanta, customer id.[protected]. thank you.
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Mar 27, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2017
Eureka Forbes Customer Care's response
Dear Chitrangshu,

I've made a note of your issue. Be assured my team at West Bengal shall get in touch with you soon to address your concern.

Regards,
Priya
Verified Support
Mar 27, 2017
Eureka Forbes Customer Care's response
Dear Chitrangshu,

Basis the feedback from my team, I understand that your issue has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya
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