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Eureka Forbes

[Resolved]  Eureka Forbes — Aquaguard Magna UV water purifier | Giving false promise to buy the product

Address:600076

Hi,
I have purchased the Water purifier from Eureka forbes dealer located in pallavaram, during purchase he told there will no service charge for lifetime as an offer if we purchase within 5 days from chennai trade centre.
After purchase of the product he is saying that we have to bring the water purifier to centre only for service.
If we contact the person now, he his saying that he has told only like that.So please dont purchase from them.
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Jan 16, 2017
Complaint marked as Resolved 
My Complaint is not resolved
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2017
Eureka Forbes Customer Care's response Dear Bala,

Thank you for bringing this to my notice. Please help me with your registered contact number/customer ID so that my team can get in touch with you to assist you further in this matter.

Regards,
Priya
Verified Support
Jan 12, 2017
Eureka Forbes Customer Care's response Dear Bala,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Verified Support
Jan 12, 2017
Eureka Forbes Customer Care's response Dear Bala,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya
Jan 16, 2017
Updated by bala01deva If those details are provided to you, what kind of action will be taken by you which will help us in getting the lifetime service ?
Verified Support
Jan 16, 2017
Eureka Forbes Customer Care's response Dear Bala,

Please help me with your contact details as it will help me trace your issue and resolve the same at the earliest.

Regards,
Priya
Jan 16, 2017
Updated by bala01deva My contact details are [protected]@gmail.com is the registered email for booking the filter.
Jan 20, 2017
Updated by bala01deva Please contact for further through the mentioned mail or else provide ur mail ID.
Verified Support
Jan 25, 2017
Eureka Forbes Customer Care's response Dear Bala,

As I haven't received your contact details, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya
Complaint comments 
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Comments

If those details are provided u, what kind of action will be taken by you which will help us in getting the lifetime service ?
Reply
Eureka Forbes Customer Care's response, Jan 18, 2017
Verified Support
Dear Bala,

I am unable to trace your issue via email ID and would require your registered contact number/customer ID to take your issue further.

Regards,
Priya

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