Submit a Complaint
Appliances
Eureka Forbes

[Resolved]  Eureka Forbes — Aquaguard maxima ro + uv

Address:560066
Website:www.eurekaforbes.com

I have purchased new Maxima RO+UV on 12th March, 2017. I was told that installation will be done by Wednesday i.e. 15th March, 2017. I got a call from technician and I gave him my suitable time for the same day, but he didn't come. Now it has been a week and I still didn't get installed. I have already made several calls to the technician and customer care but always got the same reply (Will do it tomorrow/ In 1-2 hour/ or ASAP) but no one came for installation. I have also registered a complain with customer care (Complain No :[protected] and they promised that it will be done by today itself. Now it is almost 10 pm and I cancelled all my work and plans for just waiting for the technician still nobody came for installation and technician is not even picking up the call now. It is quite frustrating that I have to face this much problem with the service even before using the product.
Was this information helpful?
No (0)
Yes (0)
Apr 20, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2017
Eureka Forbes Customer Care's response Dear Shashank,

Good morning. Basis the feedback received from my representative I understand that installation of your product has been completed. Let me know if I can be of any other assistance.

Regards,
Anita
Complaint comments 
1 Comment

Related Eureka Forbes reviews

[Resolved]Eureka Forbes / Aquaguard I Nova - Appliance is not working[Resolved]Eureka Forbes / Aquaguard Classic E-boiling - deficiency in service1[Resolved]Eureka Forbes / Aquaguard - improper amc service3[Resolved]Eureka Forbes / Aquaguard - Customer harassment, unsatisfactory service7[Resolved]Aquaguard Water Purifier - my aquaguard is not working4
View all 7758 Eureka Forbes Reviews

Comments

I have been unable to source the dust bags for Ace Vacuum Cleaner. Calling the support line has not been helpful as it is either out of stock or they don't care to follow up after assigning a person to the complaint. Haven't been able to find one on any online portals as well.
Reply
Eureka Forbes Customer Care's response, Mar 24, 2017
Verified Support
Dear Bhaskar,

I've made a note of your issue. Please share your registered contact number/customer ID and I'll have my team look into it at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, Mar 27, 2017
Verified Support
Dear Bhaskar,

I'm still awaiting your details. Kindly share the same as this will help me to resolve your issue at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, Mar 30, 2017
Verified Support
Dear Bhaskar,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Anita

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7758
    Pending
    412
    Resolved
    4407
    View all 7758 Eureka Forbes reviews & complaints
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information