[Resolved] Eureka Forbes — aquaguard ro replacement | |||
I purchased aquaguard enhanced ro+uv+uf+mtds which was installed on 1st august. During installation water leakage problem occurred. Still product was installed after fixing water leakage but after 2 hour, leakage problem again started. When same installation person visited again then he said that one of the filter is chocked and need to be changed. So, i decided to get this product replaced and i complained customer care for replacement. A service engineer visited 1 month ago and serviced the ro and assured that now no problem will occur again. And if problem reoccur then they will certainly replace. Soon after the service, next week leakage again happened and i informed then and asked for replacement. But almost 1 month has happened since then but no solution. Please help me. My family is bound to drink possibly non-filtered water due to recurrent leakage issue. Was this information helpful? | |||
Nov 19, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Sep 20, 2019 Eureka Forbes Customer Care's response Dear Anil, Your family's health is very important and I wish to look into this on priority. I'll require your registered contact number & customer ID to connect with you. Please share the same here. Regards, Priya Verified Support Sep 23, 2019 Eureka Forbes Customer Care's response Dear Anil, I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster. Regards, Priya Verified Support Oct 15, 2019 Eureka Forbes Customer Care's response Dear Anil, I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation. Regards, Priya | |||
 2 Comments | |||
Comments
Hi Priya,
I was contacted over phone 3 times since my last complain but still replacement has not been done. They just call and each time asks what is the problem and promises to resolve the issue soon. But this soon has more than 4 months long.
You are the only hope for me. Please do needful to get my RO replaced without further delay.
Regards,
Anil Kumar Choudhary
I was contacted over phone 3 times since my last complain but still replacement has not been done. They just call and each time asks what is the problem and promises to resolve the issue soon. But this soon has more than 4 months long.
You are the only hope for me. Please do needful to get my RO replaced without further delay.
Regards,
Anil Kumar Choudhary
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I have asked my team from Noida to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.
Regards,
Priya