[Resolved]  Eureka Forbes — aquaguard services

We had brought ro aquaguard in mar 2017, with a promise of two free services in a year.

After several followups - someone came in aug 2017 and did a free services. Now, we are behind them for last 3 months for the other overdue free service, which nobody is keen to address. All that, they are saying now that, it is beyond one year, service would be charged!!

When we wrote to their contact address - deepa. [protected]@eurekaforbes.co.in, they just raise a ticket number without any actions. We reminded them, thrice, still no actions.

What a pathetic services!!! No go their products, as they would all things during sales, but, when it comes to services (That too, free), they don't comply with. However, when it comes to paid services, they are ready!! What a pity?? Big time in making money, without addressing client concerns...
Complaint reference nos. [protected], [protected], [protected]
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Jul 14, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
May 22, 2018
Eureka Forbes Customer Care's response
Dear Sunil,

I've escalated your concern along with your details to my team in Bengaluru. Be assured, they'll definitely get in touch with you at the earliest to assist you further. Request your patience in the meantime.

Regards,
Priya
Verified Support
May 24, 2018
Eureka Forbes Customer Care's response
Dear Sunil,

A representative from my team tried calling but couldn't get through. Please share an alternate number or a preferred time when my team can call you back.

Regards,
Priya
Verified Support
May 31, 2018
Eureka Forbes Customer Care's response
Dear Sunil,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Verified Support
Jun 12, 2018
Eureka Forbes Customer Care's response
Dear Sunil,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Priya
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