[Resolved] Eureka Forbes — AquaGuard Sloppy Service
Bangalore South, Karnataka, India
This refers to a trivial issue of a broken tap in my Aquaguard RO+UV that made me loose all trust in this brand.
On 1 August, we contacted Customer Care for a broken tap of our water purifier and was promised help the next day. Customer care engineer plays-on complaining he does not know the model we use (though they have it in their database!) and was requesting my mother in law to take photo of the machine and send it via Whatsapp. From office, I managed to get a picture from the internet of a similar model to send him and he said he does not have that tap and will come the next day. On 3 August, he promises to come by 2PM with the right tap, all waited till late afternoon, and then the phone of the technician either gets switched off or goes busy as soon as I call - Exasperated, I raise a fresh complaint ([protected]). On 4 August, I receive a fresh call from another technician saying the tap is not available with him! He does not come on that day and then promises to come on 5 August, at 12 noon - but nobody turned up. Now this is the 5th day after my tap is broken - the unit is useless without the tap. We are buying water from outside all these days and we have an infant at home. On 5 August, evening - I make another call to the Customer Care and they note down all details and confirms an escalation and a repair by 12 Noon on 6 August. Nothing happened on 6 August, nobody called. I again called up Customer Care and requested for the email id of Customer Care Head Ms. Vineth Hegde - they did not divulge. They said they will attend to the problem and a person will be at my doorstep as soon as possible and its already escalated with number 96369298. Nothing happens.
Here, I write - almost ready to bin the unit and look for alternatives.
If one cant do proper service for an essential service like drinking water, its time one stop sales for the same.
Complaint marked as Resolved Aug 12, 2016
As already updated in the main chain, this is resolved after service person confirmed the water is fully potable.
[Aug 06, 2016] Eureka Forbes customer support has been notified about the posted complaint.
Verified SupportEureka Forbes Customer Care's response, Aug 10, 2016
We have received feedback from our service team that your issue has been resolved.
Eureka Forbes Team
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