[Resolved] Eureka Forbes — Aquaguard water purifier not working | |||||
Customer id : [protected] My aquaguard has stopped working since 12th april. I had raised a service request [protected] on 13th april and [protected] on 18th april. Follow up [protected] on 19th april, [protected] on 20th and [protected] on 21st. Had to call customer care multiple times too. However till date the issue with my aquaguard is not resolved. On 22nd a service agent came, had a look and said that the pca is non-functional but he doesn't have stock and need to request the same. Now another week has gone by and my water purifier is still not working. Pathetic service by the aquaguard technicians and i don't see the point of having amc when no one visits and even if they do they say they don't have parts. I have escalated this to the escalation team and still it is unresolved. Was this information helpful? | |||||
May 31, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Apr 30, 2017 Eureka Forbes Customer Care's response Dear Aditya, I have forwarded your details to my team at Bangalore. Assuring you that they'll address your concern as soon as possible. Request your patience meanwhile. Regards, Priya | |||||
 1 Comment | |||||
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No one from eureka forbes has contacted me still now. I am still waiting for a fix and have to purchase water every day
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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