[Resolved]  Eureka Forbes — Aquaguard Water Purifier stopped working which was bought not more than 6 months

Address:560087
Website:www.consumercomplaints.in/new_complaint

Hi,

I am raising this complaint as there was no proper resolution or follow up from the Aqua guard and i am quite disappointed with the service provided.

My Aqua guard water purifier stopped working from last 2 weeks ie from around 15 Dec 2016 and some technician came and told that the issue is with the power board.After that every day they say will come today to solve the issue, how ever they never turned up and its almost 2 weeks now ie 29 Dec 2016 with out water and we need to depend on other source now for drinking and its quite frustrating.

We expect a certain level of satisfactory support from a company like Aqua guard and it never happened so far. Please let me know what should i do to sort this issue?

My Address is

SSVR Lotus Pond
House No 217, A-Block
Near Varthur Police Station
Varthur
Bangalore-560087
Karnataka

Mob :[protected]
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Feb 5, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2016
Eureka Forbes Customer Care's response
Dear Customer,

I am unable to fetch your contact details from the mobile number you have provided. Requesting you to share with me your registered mobile no./ complaint no./ customer ID and I will surely have my team look into your issue at the earliest.

Regards,
Shiraz
Verified Support
Jan 02, 2017
Eureka Forbes Customer Care's response
Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Shiraz
Verified Support
Jan 03, 2017
Eureka Forbes Customer Care's response
Dear Customer,

As I haven't heard back from you, my team is unable to address your concern. Do let me know in case of any further assistance.

Regards,
Shiraz
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