Eureka Forbes — aquaguard water purifier worst service careless about our lives

Website:

www.eurekaforbes.com/contactus

Hello euroka forbes,

I have raised number of complaints number#[protected]. Also spoke with prasad kankal ([protected]) but of new use.
Below are my problems.
I have purchased attached amc on 20th sept 2016 which will expire on 19th sept 2017.

As per amc my elegant ro should be serviced twice/year,

And

Replacement of below parts should be done twice/year..

Pre filter candle, sediment filter, pre carbon, pre carbon, post carbon & membrane, biotron, hccb, mineral etc..

Issues:

1) why you have never bothered send your representative for servicing in 1 yr??

2) today after follow up with your unprofessional customer care executive, service man has serviced my purifier & to my surprised found that all dirty mud inside purifier which has caused sickness to my family. This has caused because of your negligence in servicing despite of amc.. (See attached photos & check with your service engineer.)

3) your negligence & worst service has caused my entire family to fall sick including my child, all o[censored]s were hospitalised due to dirty water which has caused due to non-service of purifier despite of such costly amc.

4) i have paid more than rs.20k as hospital bill for my family, who is going to reimburse me??

Solution to recover your damaged image:

1) i want free of charge renewal of amc as you have not serviced my purifier in one year.

2) i want my hospital bill of rs.20k to be reimbursed by you as my family fallen sick because of your negligence.

3) 1 service & 2 time replacement of above mentioned parts are pending. I want that should be done asap..

If you people fail to give me above solution i will ensure that your worst service / dirty water photographs are viral on social sites & ensure that it reaches to media /consumer court.

Jfyi: check my address i stay in shapoorji palanjis’s residency who has acquired eureka forbse so i have your head office email address with me as well.

Expecting answer immediately.

Regards,

Vishhal tope

[protected]/[protected]