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Eureka Forbes

[Resolved]  Eureka Forbes — asking for rs.3500 for motor replacement which occurred due to faulty installation

Address:560073
Website:EUREKAFOREBES

We have purchased dr. Aquagaurd water purifier about one year back. 2 days back the eureka forbes compny service person visited and said that one of the 2 filters has not been installed from the begining. Its a faulty installation and because of that the motor has failed.
Yesterday, another service person visited, cheked and said we need to pay 3500 for the motor.in one year, this water purfier's motor is not working and that too due to the fault committed by the company service personnel themselves.
Why should i pay for a mistake committed by them
I want the motor to be replaced free of cost
Or i want full refund of money for the filter
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Sep 25, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Aug 23, 2017
Updated by Nagaraju NR We have purchased Dr.Aquagaurd water purifier about one year back. 2 days back the EUREKA FORBES compny service person visited and said that one of the 2 filters has not been installed from the begining. its a faulty installation and because of that the motor has failed.
Yesterday, another service person visited, cheked and said we need to pay 3500 for the motor. In one year, this water purfier's motor is not working and that too due to the fault committed by the company service personnel themselves.
WHY SHOULD I PAY FOR A MISTAKE COMMITTED BY THEM
I WANT THE MOTOR TO BE REPLACED FREE OF COST
OR I WANT FULL REFUND OF MONEY FOR THE FILTER
Verified Support
Aug 23, 2017
Eureka Forbes Customer Care's response Dear Nagaraju,

I will surely look into your concern. Please share your registered contact number and customer ID here, as it will help my team to assist you accordingly.

Regards,
Priya
Verified Support
Oct 31, 2017
Eureka Forbes Customer Care's response Dear Nagaraju,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya
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COMPLAINT PENDING FROM 1st August. complaint No. is [protected]
Adapter is not working of aquaguard Dr. Megna Unit.
Reply
Eureka Forbes Customer Care's response, Aug 26, 2017
Verified Support
Dear Sharad,

I have shared your details with my team in Navi Mumbai. Be assured that they’ll soon connect with you for further assistance.

Regards,
Priya
Eureka Forbes Customer Care's response, Aug 27, 2017
Verified Support
Dear Sharad,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Priya

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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