[Resolved] Eureka Forbes

[Resolved] Eureka Forbes — bed service

R Rakesh Kumar Malhotra from Shahkot, Punjab

The eureka forbes aquaguard reviva ro+uv brand is installed at our residence and we are paying annual maintenance every year. The product gets out of order very frequently and the servicing is really bad. Yesterday again on our complaint your technician from m/s tacit euro service, authorised service centre, jalandhar (Punjab) attended and today it is observed no light is glowing and water filter not working properly. Your water filter gives us panic from the last five months. Previously your technician replaced our new memoram (Filter type part) with repaired old one which creates much problems our tds was 2 which is harmful for the body and saying that the company is not providing us new one for removing the defects. Now again on our complaint technician came and replace that repaired one with another repaired one which creates much problems and does not set right the machine we are very upset with this product I am very disappointed with this kind of service provided to me. Kindly do the needful for readdressing my complaint. Please look into this matter seriously. Service nomplaint no. [protected] Service complaint nos. [protected], [protected], [protected] Was this information helpful? No (0) Yes (0)
May 13, 2018 Complaint marked as Resolved No step to remove the defects yet has been taken by the company. Hence, nothing has been done till date and time by the company. Eureka Forbes customer support has been notified about the posted complaint. May 12, 2018 Updated by Rakesh Kumar Malhotra Still the defect persist. please ask the technician to replace the memoram and check the TDS as per the norms, on successful removal of defect and checking and updating about TDS I will inform you. In the meantime thanks for assurance. Verified Support May 13, 2018 Eureka Forbes Customer Care's response Dear Rakesh, I've responded to your concern on Facebook and shall take it forward from there. Regards, Priya May 13, 2018 Updated by Rakesh Kumar Malhotra Please ask your technician to remove the defect and check TDS . Nothing has been done from the last three month .Now I think that to choose Eureka RO was my wrong decision, so please take a sincere action on this complaint and replace the defected part with new one, not with repaired one because in the lapse of proper step complaint will again rise. Please ensure to appoint an independent technician of other company to check and if he reported that actually your technician does not do well to may change your defective RO otherwise I will pay his charges on receipt of report. Please ask your deputed technician to do the needful.
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