[Resolved]  Eureka Forbes — Booster pump and service issue

Address:502295

After making 20 to 30 calls to customer care and posting in FB and You tube at last Technician attended at 2.20 pm on 30th jan 2017 against my complaint on 23rd Jan 2017. As I purchased the machine on line he demanded for service charges.As the machine is under warranty I refused to pay. He told booster pump has to be replaced.He also told me he will not come again. He has not solved my issue. what to do?
I purchased and installed Aquaguard geneus on 15th nov 2016. within one month the booster pump stopped working.After trying for a week with customer care continuously got the booster pump replaced with a less capacity one by the technician. It's capacity is 600 ml/min and the one I got with the machine is 1.6 Litres/min. That day itself I refused to give back the damaged original booster pump which came along with the aquaguard Geneus and it is still with me. As you replaced sub standard booster pump again I am suffering for the last 8 days without having safe water. This is very bad on your part.
Hence I am requesting you to replace a booster pump with a capacity of 1.6 lt/min at the earliest.
Contact nos [protected], [protected]
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Jan 31, 2017
Complaint marked as Resolved 
I messaged to eureka forbes on facebook and Priya madam from eureka forbes assured me and solved the iisue within 24 hours.
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2017
Eureka Forbes Customer Care's response
Dear Vasu,

I have answered your concern here http://bit.ly/2ki9oAL. Be assured that my team will take it forward and get back to you with an update.

Regards,
Priya
Jan 31, 2017
Updated by Vasu Dh
Dear Priya,
My Aquaguard Geneus is still under repair. I am once again giving you the details of my complaint
22/01/2017: Aquaguard geneus purchased and installed on 15/11/[protected] service lamp started blinking. Informed sanga Reddy service center. They said will attend on 23/01/2017
23/01/2017 : Sanga Reddy service center demanded for service charge as the machine was not baught from them. ( They wasted 1 day). So, immediately lodged complaint with Aquaguard customer care.
Complaint No [protected] dt 23/01/2017.
25/01/2017: called customer care for 10 times.Informed escalated as high priority and Technician will contact immediately. Nothing happened
26/01/2017: called customer care 5 times. No action
27/01/2017:called customer care 5 times. No action
28/01/2017:called customer care 5 times. No action
29/01/2017:called customer care 5 times. No action
30/01/2017:Posted in FB and You Tube: Technician attended at 14.20 hrs. Demanded for service charge. I refused to pay. He talked with their Sangareddy office whom I contacted on 22nd Jan 2017.Then he opened machine and first told the machine is not getting ON. I said it is getting on, Check properly. Then he said, it is getting on but the booster pump is not working. He closed the machine and said he will not come again.
Sangareddy service center erlier also demanded money though the machine is under warranty.
In the month of Dec the booster pump not worked and the technician replaced with an inferior pump of capacity 6ooml/min instead of 1.6 litres/ min.
So, atleast this time I am requesting you to replace with a pump of capacity 1.6 liters/ min to avoid further breakdown.
Contact Nos: [protected], [protected].
Jan 31, 2017
Updated by Vasu Dh
Technician came 31/1/2017 evening and replaced booster pump of capacity 1.1 cc/min instead of 1.6 cc/min. Mr sudhakar Maintenance incharge of Andhra and Telangana asked me to allow the technician to change and told me that within 3 to 4 days he will send technician again with 1.6 cc/min pump and replace the same. Actually my complaint no [protected] dated 23/01/2017 is regarding glowing of service light. That issue is not yet solved. Mr Sudhakar informed me that within 2 days he will arrange for RO Membrane replacement. So, still nothing has been solved. Machine is dispensing water with service light glowing. Any time any damage may happen to the machine again. Poor service.
Jan 31, 2017
Updated by Vasu Dh
Thank you Priya Madam. Today we are drinking Geneus water after a long time of 7 days. I think I can trust Mr. Sudhakar, (Service in charge of AP and Telangana). Thanks for you and Mr Sudhakar for solving the issue within 24 hours. Don't mind if I am arrogant in posting massages and comments as we are addicted to "Geneus" water and not getting it made me arrogant. Thank you. Have a nice day.
Verified Support
Feb 02, 2017
Eureka Forbes Customer Care's response
Dear Vasu,

Thank you for your valuable feedback. I am glad that your issue has been addressed. Do let me know in case you need any other assistance.

Regards,
Priya
Complaint comments 

Comments

I have register my complaint regarding filter problem on 2nd January 17 .my complaint no is [protected].I call at customer care 4or5 times. But no person visit here for filter repair..plz send some person to us.
Eureka Forbes Customer Care's response, Feb 2, 2017
Verified Support
Dear Mankirat,

I have noted down your concern along with the details. Be assured my team will soon get in touch with you to address the same.

Regards,
Priya
Eureka Forbes Customer Care's response, Feb 3, 2017
Verified Support
Dear Mankirat,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya

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