[Resolved] Eureka Forbes — Booster pump and service issue | |||
After making 20 to 30 calls to customer care and posting in FB and You tube at last Technician attended at 2.20 pm on 30th jan 2017 against my complaint on 23rd Jan 2017. As I purchased the machine on line he demanded for service charges.As the machine is under warranty I refused to pay. He told booster pump has to be replaced.He also told me he will not come again. He has not solved my issue. what to do? I purchased and installed Aquaguard geneus on 15th nov 2016. within one month the booster pump stopped working.After trying for a week with customer care continuously got the booster pump replaced with a less capacity one by the technician. It's capacity is 600 ml/min and the one I got with the machine is 1.6 Litres/min. That day itself I refused to give back the damaged original booster pump which came along with the aquaguard Geneus and it is still with me. As you replaced sub standard booster pump again I am suffering for the last 8 days without having safe water. This is very bad on your part. Hence I am requesting you to replace a booster pump with a capacity of 1.6 lt/min at the earliest. Contact nos [protected], [protected] Was this information helpful? | |||
Jan 31, 2017 Complaint marked as Resolved I messaged to eureka forbes on facebook and Priya madam from eureka forbes assured me and solved the iisue within 24 hours. Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jan 30, 2017 Eureka Forbes Customer Care's response Dear Vasu, I have answered your concern here http://bit.ly/2ki9oAL. Be assured that my team will take it forward and get back to you with an update. Regards, Priya Verified Support Feb 02, 2017 Eureka Forbes Customer Care's response Dear Vasu, Thank you for your valuable feedback. I am glad that your issue has been addressed. Do let me know in case you need any other assistance. Regards, Priya | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I have noted down your concern along with the details. Be assured my team will soon get in touch with you to address the same.
Regards,
Priya
I understand that your concern has been addressed. Do let me know for any further assistance.
Regards,
Priya