[Resolved] Eureka Forbes — Cartridge Replacement

Pinky Neha

Address:

831004

I purchased RO+UV purifier in April 2015. Today, 17th Feb 2016 the came for servicing and stated that the cartridge is spoilt and needs to be replaced but that is not covered under warranty.

Which type of service is this? Its not even a year and cartridge needs replacement, why is not that covered under warranty? Then what do they provide warranty for??

I am very disappointed with such service.

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Mar 30, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2017

Eureka Forbes Customer Care's response Dear Pinky,

I completely understand your disappointment. Please share with me your registered contact no./customer ID and my team shall connect with you soon with regard to your concern.

Regards,
Piyush

Verified Support

Feb 19, 2017

Eureka Forbes Customer Care's response Dear Pinky,

I am still awaiting your details. Kindly share the same as it'll help me assist you faster.

Regards,
Piyush

Verified Support

Feb 22, 2017

Eureka Forbes Customer Care's response Dear Pinky,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Piyush