[Resolved] Eureka Forbes — Classic plus water purifier

Asmita Thakur

from Pune, Maharashtra

Address:

411020

Hi team,

This is sandhya harchekar from pune, aundh road.
We had a very bad experience in ordering our eureka forbes classic purifier. Firstly the delivery was late than what was promised. We had ordered they product on 14 may 2017 and the eureka forbes people had promised to deliver it on tuesday. We couldn't receive it on tuesday hence requested the service guy to deliver on wednesday. But our request was rudely received and finally the product was delivered on 20th may and the installation guy came today on 21st may. However we discovered that the machine is faulty and there is leakage in it. We tried calling the sales guy multiple times but he didn't answer our calls.
The correspondent's name is pradeep.

Request you to look into this matter and provide a solution.

Thanks in advance.

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Jun 28, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

May 22, 2017

Eureka Forbes Customer Care's response Dear Asmita,

Request you to share your customer ID or registered contact number so that my team can connect with you soon with regard to your concern.

Regards,
Shiraz

Verified Support

May 26, 2017

Eureka Forbes Customer Care's response Dear Asmita,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Shiraz

Verified Support

May 28, 2017

Eureka Forbes Customer Care's response Dear Asmita,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Shiraz