[Resolved] Eureka Forbes — complain against service of dr. aquaguard magna hd uv (nxt customer no [protected]) | |||
I am purchased one dr. Aquaguard magna hd uv (Nxt) water purifier on 06.07.2018 (Invoce enclosed). It was out of order on 28.05.2019. I contacted your service centre at agartala on 29.05.2019 accordingly your service people visit my premises on 30.05.2019. After checking they told filter of the same machine is blocked and need change. Though it is under warranty they demand cost of the spare. Myself contact over phone to your local represntative mr. Biswas at agartala (M/no. [protected]/[protected]) withour redress my complain he advice me to for amc for the next year. It is my query that, defective parts under warranty may be replaced by your company or harassed the customer. If it is not in order kindly inform me. Your early reply awaited. Sarbani majumder Customer no [protected] Agartala, tripura west.- 799001 M/no [protected] Was this information helpful? | |||
Jul 24, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jun 09, 2019 Eureka Forbes Customer Care's response Dear Sarbani, I've shared your concern along with your details with my team in Agartala. Be assured, they’ll connect with you as soon as possible to address the same. Regards, Shiraz Verified Support Jun 21, 2019 Eureka Forbes Customer Care's response Dear Sarbani, I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation. Regards, Shiraz | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Your person Mr. Suman Sarkar ([protected]) visited my place on 10.06.2019 at about 1430hrs. No action found from your end after lapse of three days. It is case of Drinking Water . Indifine period of waiting is not possible. Your early action is required.
.Sarbani Majumdar