[Resolved]  Eureka Forbes — Complain not able to resolve by eureka forbes! 20 days over-aquaguard geneus - spare parts/candle not available in company service

Address:Purulia, West Bengal, 723101
Website:www.eurekaforbes.com

Dear eureka forbes,

Reference my complain no - [protected] (5th may) and [protected] (Dated 22nd april) this was my 5th complain. Earlier all complain are closed by customer service center without resolved/unattended the problems! Even not given any intimation for the same!

Re complain request[protected]

Customer code. [protected]
Unit sl. No. Component no.[protected]
Amc contract receipt no. [protected]

My aquaguard geneus wp has been stopped delivering water. Complained the same many time in service desk and local/regional service manager also but problem still unattended as spare parts/candle not available in company service center. Almost 18 days over!

This product has a memory chip winch control the machine and stopped giving water after (6000+1000 ltr) water. The same module with chip not available in company service center. Already 20 days over but eureka forbes unable to collected that chip from any other location/service center.

Please note this is a international product and in market from more than past 3 years and i have purchased in 22500 + amc 4580 for seeing seeing such after sales service days.

I/we all heard that after sales service of eureka forbes products are very very bad here in india! Although i purchased the same from eureka forbes due to brand value but i now can realized that this was my one of the biggest mistake in life.

Now i am purchasing drinking water from outside. Who will pay this money?!? Does eureka forbes pay this due to their fault??

Kindly look into this issue if possible.

Thanks

Debabrata das
+91-[protected]
Purulia, west bengal
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Jul 28, 2016
Complaint marked as Resolved 
Resolved
Eureka Forbes customer support has been notified about the posted complaint.
May 07, 2016
Updated by Debabratadas123
Dear Eureka Forbes,

Please talk/communicate with Mr. Sukhamay Saha. Service Manager of Eureka Forbes in our zone(Asansol, West Bengal).

sukhamay.[protected]@eurekaforbes.com, saha.[protected]@gmail.com, +91-[protected].

He is currently looking this issue but he is also helpless too because of shortage/not available of spare parts/candles!

Thanks


Rgds
Debabrata Das
+91-[protected]
Complaint comments 

Comments

Hi Debabrata,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team
Eurekaforbes - Water Purifier Purchase:
Amount paid on 27-Mar-16 - Rs.22, 990.00
Customer ID:[protected]: Date of Installation:14-Apr-16:
Complaint No.95154357 Date 17-Apr-16.
Raised a request for replacement of defective product.
So far nothing happened except technician came and inspected and said the product is dead and has to be replaced.
Tap (dispenser i.e. water comes when we press it) not working for last 5 days. complaint given 3/4 days back. complaint number86208748.so far not attended.
Hi Debabrata,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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