[Resolved]  Eureka Forbes — complaining about product not rectified

Address:

Dakshina Kannada, Karnataka, 575008

I have purchased a Dr aqua guard magna hd ro with uv with biotron technology. The first 3 days there was a heavy flow of waste water. On day 4 the machine started giving problems. There was no waste water outflow. THE machine would simy fill up with water.. .. We called the supervisor Mr. SASHIDHARAN who sold us the machine and he told that "during that 3days the supply of water to our apartment Blueberry Platinum Residence in Mangalore had a supply of hard water and hence the heavy outflow of waste water" . However not convinced with his answer we insisted on a technician coming and checking the machine... The technician turned up and said the inflow was only partially open and hence the was no outflow!!!??!!! NOW WHOM TO BELIEVE? As soon as he left and the storage tank filled to bottom mark again the waste water outlet stopped working... Again we complained and insisted on another technitician come and check and after much calls they finally agreed to send the technician who said it is working uv and hence there won't be any waste water... At the moment I'm am feeling extremely ill in my tummy after consuming this "filtered and purified" water... CONSUMERS BEWARE!!! I am going to take up this issue with a consumer court as there are too many complaints with this machine and too much mismanagement reported online.