[Resolved] Eureka Forbes — complaint eureka forbes

Nylum

from Palackattumala, Kerala

Address:

Illikal house, Keezhukunnu Kottayam, Kottayam, Kerala, 686002

I am sandeep chandra I have purchased a Aqua Guard water purifire on June 2018, I have made one complaint no [protected] on 6 April 2019 due to some smell in water. I have made another complaint no [protected] on 15 April 2019. Again I called toll free no [protected] for asking why technician not attending. I surprised to know that my both complaint mentioned above completed in company record as customer care person reply. I asked customer care person the name of technisian and date & time of completed the complaint but he said he was not able to tell details in another department and he booked another complaint no [protected] dated 17 April 2019 again he said within 2 days technisian will come. My family disturbed more than 13 days for clean water. I want to know that it is genuin. Aqua guard is a International company and service like this. How can I believe in this company and suggest any friend and relative.

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May 31, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Apr 17, 2019

Updated by Nylum Electronics & AppliancesEureka Forbes complaint eureka forbs
Eureka Forbes — complaint eureka forbs

1 Review
Illikal house, Keezhukunnu Kottayam, Kottayam, Kottayam District, Kerala, India
Nylum on Apr 17, 2019
Mark as Resolved

I am sandeep chandra I have purchased a Aqua Guard water purifire on June 2018, I have made one complaint no [protected] on 6 April 2019 due to some smell in water. I have made another complaint no [protected] on 15 April 2019. Again I called toll free no [protected] for asking why technician not attending. I surprised to know that my both complaint mentioned above completed in company record as customer care person reply. I asked customer care person the name of technisian and date & time of completed the complaint but he said he was not able to tell details in another department and he booked another complaint no [protected] dated 17 April 2019 again he said within 2 days technisian will come. My family disturbed more than 13 days for clean water. I want to know that it is genuin. Aqua guard is a International company and service like this. How can I believe in this company and suggest any friend and relative.

Verified Support

Apr 20, 2019

Eureka Forbes Customer Care's response Dear Sandeep,

Your request has been escalated to my service team in Kottayam. They will get in touch with you at the earliest for further assistance. Request your patience in the meantime.

Regards,
Anita

Verified Support

Apr 24, 2019

Eureka Forbes Customer Care's response Dear Sandeep,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita