[Resolved]  Eureka Forbes — complaint not solved after 20 days passed.

Sir/madam,

I would like to inform you about your best service.

I have lodged complaint of my water purifier on 26.08.2017. Nobody has come to attend. But some days I have received a mail dated 08.09.2017 from you stating that my complaint no. [protected] is resolved by Ajay Kamathe. Complaint closed by you without attending.

Again I have lodged complaint on 10.09.2017. your representative gave assurance to me for resolving the complaint on the same day, but nobody has resolved it.
Next day I have once again reminded about my open complaint, your representative again gave assurance to resolve the complaint on the same day. But nobody has come to my home.
Next day one person has come and checked machine. He want some accessories to start the water purifier and that time accessories was not available. He said, he will come next day, but till date nobody has come.
After some days 10.09.17 & 17.09.17 I once again reminded but nobody come.

This is the great service provided by you.

My family suffering from various problems.

Do the needful and resolve the complaint within two days only otherwise I will approach to consumer grievances forum.

NAVNEET UMALE
Asst.Manager,
CBI
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Oct 28, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2017
Eureka Forbes Customer Care's response
Dear Navneet,

I have informed my team in Thane about this. They will look into your issue at the earliest and address the same accordingly. Request your cooperation in the meantime.

Regards,
Priya
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