[Resolved]  Eureka Forbes — complaint on employee of eureka forbes who is breaches company contract and cheated customer

Address:

#78, 2nd Floor, JP nagar 1st phase, Bangalore, Karnataka, 560078

Hello team,

This is about an employee of eureka forbes who cheated me badly by breaching the terms and contracts of eureka forbes.

I had purchased aquaguard reviva ro+uv+mtds model with sales person named girish gowda one year before.

Just to meet his sales targets he convinced and mentioned in note that he will provide 18 months warranty and maintenance whereas standard terms of 12 months only allowed here he breached the company terms.

Case:

Just before a month onwards purifier is not working and for service request i called aquaguard and they explained me that no such extra warranty or maintenance is allowed as per company terms and also said that fellow is completely cheated you.

Considering this i called the same person to check and fix the issue and here he started acting

That he will come tomorrow and came with technician after a week with continuous follow-up and checked the machine and said motor is not working and need to change and for that 3900+400 will charged i asked him you have provided me 18 months warranty and maintenance, but he denied and gave personal reasons then i said okay 60% i will pay kindly fix it he accepted and promised he will very next day but came after a week with technician and he said motor is working and pcb is not working! Then they just kept opened everything went away stating that tomorrow they will come and fix it. That's all,

I have been calling him he is telling different stories. He is again trying to cheat me that pcb will cost 3500+400 for service charges and i asked him for the bill he is denying to provide any bill and this is clearly states that he is not only cheating me and also company and he is supposed to do this at free of cost as he given bloody committed of 18 months service.

Even now if call him, he says that he will come today and actually he will not.

It's been almost a month all the things kept open did not fix the machine this really disappointed me that still such employees are working in eureka forbes.

In any company employee should be trust worthy and customer centric but here it is seems reverse.

I don't know what is the action you are going to take on such employee who broken the rules of employment contract under breach of contract of eureka forbes cheated customer and his trust on brand name of eureka forbes and aquaguard.

It's been almost a month it is not fixed and no water, hiring water from outside trusting every day that he will come and fix but it seems he is completely neglected customer who trusted and paid more money for the brand by trusting will receive good service.

I am also going to file a complaint in consumer court, i have all the necessary documents and bills.

Kindly call me and assist me and also save your brand name from such employee who is poison for both company and customers.

Please also find attached his details.

1. 18 months committed service in written.
2. His name is girish gowda, territory head at eureka forbes as per his 3.
Facebook status.
3. His photo identity.
4. Number: +91 [protected]