[Resolved]  Eureka Forbes — Complaint regarding aquasure sakthi water purifier which was not functioning

Address:Ernakulam, Kerala, 683501

Ref: : the item purchased on 10/06/2016 and complaint no.96071793 dated 13/07/2016

Sir,

It was very shocking and unexpected experience from an esteemed organization like m/s. Eurekha forbes when there is high competition in this field. I have reported the complaint on 13/07/2016 just a month after receiving the item but till date no one has attended against my repeated contact over phone. Now i am not expected much from your side but certainly need the contact id of your corporate high official to present the matter before moving to consumer court. Also i take this opportunity to inform you that i am not at all interested to talk with your customer service agent which was only of wasting time.

Now i need full replacement of the item with new one and also the contact id of corporate high official at the earliest.

With thanks
Kt narayanan
Mob.[protected]
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May 13, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2016
Eureka Forbes Customer Care's response
Hi Sunil,

Thank for writing in. Your concern is o[censored]tmost importance to us. We have made a note of your contact details and our service personnel from Aluva, Ernakulam will contact you soon with regards to your product Aquasure Shakti.

Regards,
Eureka Forbes Team
Aug 13, 2016
Updated by sunil13721
Sir,

I have already informed you that I am not interested to share with your service wing, Eurekha forbes. I need replacement of the item with new one. No one have contacted till time.

With thanks
KT Narayanan
Aug 16, 2016
Updated by sunil13721
Sir,

What a shame to company like Eurekha forbes? Till date no one had come forward to settle the case.

KT narayanan
Complaint comments 

Comments

I had raised this compliant on 4/26/2016. Till todate no one as attended. Now happily sending SMS for renewal. Is this the quality of service that you provide ?

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