[Resolved]  Eureka Forbes — consumable not provided by the franchise as per terms of amc

Address:3/1 - BUXARAH 1ST BYE LANE, Howrah, West Bengal, 711110

Dear sirs, kindly refer to the complaint of consumer no.[protected] dated 15/04/19. It is stated that all the complaints since 2015 are attended by the franchise:- c. M. Enterprise, code-14763, shibpur, howrah-711102.
We expect that our esteemed friend eureka forbes will take suitable action as per provision of amc and will arrange to replace the consumable (Candles) and will remove other defects as required.
With regards,
Asraf ali mullick
Retired civil servant, w. B. C. S. (Executive)
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May 18, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2019
Eureka Forbes Customer Care's response
Dear Asraf,

I've responded to your concern here: https://bit.ly/2UqC7Sh. Request you to check the same.

Regards,
Priya
Complaint comments 

Comments

Dear Team
i purchase Genus DX in the month of Feb 2019 and from the date of installation i got the below complaints repeatedly
1. Observed Leakage
2. Water level not increases beyond 1 pointer
3. Technician not attending within 48 Hrs.
4. Repeatedly getting complaint
Eureka Forbes Customer Care's response, Apr 17, 2019
Verified Support
Dear Sachin,

Kindly send in your registered contact number/customer ID here. I'll surely have someone from my team get in touch with you for further help.

Regards,
Anita
Eureka Forbes Customer Care's response, Apr 18, 2019
Verified Support
Dear Sachin,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, Apr 25, 2019
Verified Support
Dear Sachin,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita

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