[Resolved]  Eureka Forbes — customer service looting money - water purifier

Eureka forbes customer service is very bad, they are looting money, whenever we call them for service, they will come and suggest as to change filters and if we say it's recently changed, they will make us to scare by telling, "uv bulb will blast"...

I have brought aquaguard 3 years back, i have changed filters 3 times and other compete parts as well.

Today the tap was broken, they auquaguard representative came, he fixed the issue and created other problem - he is asked us to change filters again..

Now i decided to put auquaguard dabba to dustbin...
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Feb 25, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2018
Eureka Forbes Customer Care's response
Dear PaniBhushana,

Request you to share your registered contact number and customer ID here. I'll have my team connect with you at the earliest to address your concern.

Regards,
Priya
Complaint comments 

Comments

Installed today on 19/01/2018 at about 4 pm. Water storage tank not yet filled completely. Also there is constant abnormal sound. Sometimes the purifier becomes silent. Suspecting the pump problem inside. The sales person came at 8 pm, but could not solve the problem. Hence payment not done yet.

Eureka Forbes Customer Care's response, Jan 23, 2018
Verified Support
Dear Pranab,

I have apprised my team in Kolkata about your concern. They'll surely get in touch with you soon to fix the issue in your unit.

Regards,
Anita
Eureka Forbes Customer Care's response, Jan 28, 2018
Verified Support
Dear Pranab,

I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita

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