Eureka Forbes — delay in repair of my eureka forbes aquasure from aquaguard smart plus ro+uv+mtds water purifier

Address:

B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen, Off Ganpatrao Kadam Marg Lower Parel, Mumbai – 400 013, India.

The water purifier started giving problems, blinking red light and emitting dirty water in the beginning of april. I placed a complaint via the phone complaint mechanism on 03/04/2020 (Ticket number [protected]). No one contacted or showed up. I called up several times and the automated system said that it was adding it to my ticket and that i would be attended to within 24-48 hours. On 07/05/2020 i was sent a second ticket number [protected]. Still no response from the company or its service center. Again i made multiple followups on this ticket but to no avail. All their phone lines are unserviceable, neither can we talk directly to them nor they are getting in touch. On 18/05/2020 i made another service request, this time via the log service request from the website (Ticket no. [protected]). As usual, no response.in a desperate attempt i wrote to the email mentioned on the website deepa. [protected]@eurekaforbes.com who gave me another ticket number [protected] and also an escalation number [protected] saying that my request would be attended to at the earliest.

The dirty water has affected our health and we have faced extreme difficulties this month as we could not even buy water from outside due to the lockdown. This was especially difficult since it is our holy month of ramzan, in addition to summer and we have had to take water from our neighbors for consumption. The company keeps citing the lockdown as an excuse for not rendering services whereas the lockdown has been relaxed for essential services long ago. And clean drinking water is an essential service.

Eureka forbes should act immediately and send a technician to solve my problem. Also since my amc is still active, and my product is still within the warranty, such repair should be free of charge.

The social media of eureka forbes is full of customer grievances which is evidence of the apathy of this company to its customers. Please take strict action so that they start servicing for not only me but all the aggrieved customers.