[Resolved] Eureka Forbes — Delay in the service & Replacement of Product.

ashok001

from Pune, Maharashtra

Address:

Ratnagiri, Maharashtra, 415605

Dear Sir/Madam
I Mrs Reena Ashok Dhande Malewadi, kherdi, Chiplun 415605
Bought a product AQUA SURE WF AQUA FLOW DX-NEW2 ON The Date 13/04/2016 from Sound of Music electronics .Since we bought the product within a month we replaced the motherboard(electronic Kit) .After six months again the problem arise, what type of problem we dont know but your service man removed some part & said it has to be replaced .Since then (30 days )he haven't replaced the part also he is not responding to call
As the product troubled two times within eight months, there is no surety that it will work properly after the service or repaire.So i just want to replaced the product .Also it needs to have a good service man in the area .Do the needful thanking you .
Reena Dhande

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Apr 6, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Eureka Forbes Customer Care's response Dear Reena,

I've made a note of your issue. Please share your registered contact no./customer Id and I'll have my team look into it faster.

Regards,
Anita

Verified Support

Mar 02, 2017

Eureka Forbes Customer Care's response Dear Reena,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita

Verified Support

Mar 04, 2017

Eureka Forbes Customer Care's response Dear Reena,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Anita