[Resolved] Eureka Forbes — Delayed Aquaguard servicing

P_Dey

from Patna, Bihar

Address:

Rayagada, Odisha, 760001

For the past 1 month we have been contacting our local Aquaguard service centre in Rayagada with constant delays and false assurances from their part.They have told us twice to be ready with the machine dried and emptied and we have been waiting for entire day with them assuring us first that they are on their way and then eventually switching off their phones. Its frustration at the highest level as a servicing of our machine is urgently required and they seem to think its a joke.
The details of the service centre person we have been in contact with:-
1. Mr. Manoj - [protected]

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Apr 4, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2017

Eureka Forbes Customer Care's response Dear Customer (P_Dey),

I am dejected to hear about your experience. Please share your contact details/customer ID and I will have my team to connect with you soon.

Regards,
Shiraz

Verified Support

Feb 28, 2017

Eureka Forbes Customer Care's response Dear Customer (P_Dey),

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Shiraz

Verified Support

Mar 03, 2017

Eureka Forbes Customer Care's response Dear Customer (P_Dey),

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Shiraz