[Resolved]  Eureka Forbes — demand extra charges

Address:Indore, Madhya Pradesh, 452018

I have purchased water purifier of above company model no. Dr aquaguard hd ro (Nxt) vide bill no. [protected] dated 28/11/2017of rs.15890/-. This product is under warranty of one year, but company demanding for services and change of filter cost of rs 3500/- which is most unreasonable. While at the time of sale company sales person not inform that you have to pay rs.3500/- every year for change of filter and services charges which is much higher because product cost is only of rs.13500/- (Excluding gst) this is comes around 26% per year.
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Dec 28, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2018
Eureka Forbes Customer Care's response
Dear Customer,

I'll surely look into this. Please send in your registered contact number/customer ID here. I will have my team connect with you.

Regards,
Priya
Nov 20, 2018
Updated by hdangi303
NO RESPONSE
Verified Support
Nov 23, 2018
Eureka Forbes Customer Care's response
Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya
Verified Support
Nov 27, 2018
Eureka Forbes Customer Care's response
Dear Customer,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya
Complaint comments 

Comments

Sir i m 6 year old cus of aquaguard classic model its not working water is having punjent smeely odour plx send me expert soon
We suffer loose motion many times we r poor family cant afford money for hosp
Plx help me out
Eureka Forbes Customer Care's response, Nov 20, 2018
Verified Support
Dear Amarmeet,

Please send in your registered contact number or customer ID. My representative will get in touch to help you further with your concern.

Regards,
Anita
Eureka Forbes Customer Care's response, Nov 23, 2018
Verified Support
Dear Amarmeet,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Anita
Eureka Forbes Customer Care's response, Nov 27, 2018
Verified Support
Dear Amarmeet,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Anita

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