[Resolved]  Eureka Forbes — Disastrous service for aquasure purifier

Address:Ranga Reddy, Andhra Pradesh, 500084
Website:www.eurekaforbes.com

The services provided by the technicians of aquaguard ro at hyderabad are much below the expected level, pathetic is still a better word.
We have registered a request for shifting of our ro (Aquasure springfresh) on 17th of march 2016 (No[protected] and were assured that the same will be done within 48 hrs. But no one turned up…and we somehow managed to shift it with the help of society plumber on 25th of march (8 days after the request). In between we were continuously calling the technician ratnakar ([protected]) who had renewed our amc in oct’2015. Everytime he committed that his person will come and do the need full but no one came. Then on 29th march the ro stopped working and on contacting the customer care we got the number of venugopal ([protected]) who sits in hyderabad ho in manikonda. We explained the entire situation to him and were assured the best services by him.
For next 3 days (30/3/16 – 1/4/16), 3 different technicians have visited our place but no one has resolved the issue. They somehow started the ro but it is continuously leaking. Details are as follows:

Date name of technician mobile no remarks
30/3/16 satish(Very arrogant & ill mannered [protected]
31/3/16 uday kiran [protected]
1/4/16 srinivas said that does not carry official mobile. No. Not provided

Day 2 technician uday kiran said that the earlier technician had made a wrong connection that is why ro has stopped. He some how started it but again we faced a new problem. Water was not getting filled in the system. Finally, the 3rd person who came today rectified the error but ro is still leaking. In between they have taken out all the connectors from the ro and put direct connection.

I would like to mention that in the past 2 weeks we have spent more than rs 3500/- on purchasing water from outside.
I would like to call it customer harassment case.
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Aug 5, 2021
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi leenasv,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team.
Hi leenasv,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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