[Resolved]  Eureka Forbes — Door Video Phone

Address:Lucknow, Uttar Pradesh, 226012
Website:[email protected]

NEVER EVER BUY EUREKA FORBES PRODUCT
EXCELLENT MARKETING - NON EXISTENT AFTER SALES FOLLOW UP
Dear Sir,
1. I am Dr Awadhesh Pratap a retired Defence Employee
My address 1010A Sector M Aashiana Lucknow
2. I was approached by your marketing rep Mr Ravindra accompanied with Mr Anurag Awasthi Regional Head.
3. I was convinced by them to get VIDEO PHONE installed at my house, for which I paid Rs 21, 760/ on account of Video Phone and Locking System on 26 Feb 2017.
3. Video Phone was installed on 02/ 03 Mar by Mr Vaibhav with promise to install Locking System within a week.
4. Thereafter I have contacted Mr Awasthi and Mr Vaibhav repeatedly, promised by them to get the work done same very day with promise never to materialize.
5. Since they stopped taking my calls I subsequently sent a message to Mr Awasthi to REFUND THE COST OF LOCKING SYSTEM SINCE INSTALLATION SEEMED TO BE BEYOND THEIR CAPABILITY. THEREAFTER I HAVE SENT THREE MORE MESSAGES TO MR AWASTHI WITHOUT GETTING ANY RESPONSE.
6. I THEREFORE REQUEST YOU TO INSTRUCT YOUR REGIONAL OFFICE TO REFUND MY BALANCE OF MONEY REFUNDED IMMEDIATELY AS I AM NO LONGER INTERESTED IN CONTINUING ANY RELATIONSHIP WITH EUREKA FORBES WITH WHOM I HAVE BEEN ASSOCIATED SINCE 1989 RHROUGH PURCHASE OF VACCUM CLEANER, THREE ROs, INTRUDER ALARM SYSTEM NON-FUNCTIONAL FOR LAST THREE YEARS FOR WANT OF BATTERY AND NOW INCOMPLETELY INSTALLED VIDEO PHONE.
7. Sir, you may like to note NOT TO INDULGE IN USUAL CUSTOMER CARE TACTICS OF ONLY FORWARDING TO REGIONAL OFFICE AND EXPRESSING REGRET OVER MY INCONVENIENCE.
8. A PIECE OF ADVICE YOU MAY LIKE TO SEND SOME PEOPLE AS TRAINERS FOR SOFT SKILL DEVELOPMENT.
Regards
Pratap
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Jun 3, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2017
Eureka Forbes Customer Care's response
Dear Dr. Awadhesh,

I will surely have my team take this up on priority. Kindly share your registered contact number/customer ID for it will help me connect with you faster.

Regards,
Anita
Verified Support
Apr 07, 2017
Eureka Forbes Customer Care's response
Dear Dr. Awadhesh,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Anita
Verified Support
May 02, 2017
Eureka Forbes Customer Care's response
Dear Dr. Awadhesh,

I've received an update that your issue has been resolved. Do let me know if you need any other help. Have a nice day ahead!

Regards,
Anita
Complaint comments 

Comments

My Registered Mobile [protected]
For you further information Locking Device was delivered by a rep from your Regional Office. Welder visited today for fixing the same and I GOT AN EMPHATIC DENIAL OF INABILITY FOR SAME BEING FIXED IN EXISTING GATE WITHOUT MAJOR ALTERATION TO GATE AND WIRING.
I HAVE TIME AND AGAIN INSISTING THE SAME AND TO GO FOR PHONE ONLY AS YOUR REPS HAD VISITED ABOUT THREE YEARS BACK.
IN OTHER WORDS IF I HAVE TO GET LOCKING SYSTEM INSTALLED I MUST DISMANTLE ENTIRE GATE SYSTEM INCLUDING GRANITE PILLARS.
SO NOW WILL YOU BE KIND ENOUGH TO INSTRUCT FOR REFUND OF COST OF LOCKING SYSTEM WHICH HAS NOW BEEN TAKEN BACK BY YOUR TECHNICIAN
REGARDS
Dr A Pratap
email dr.[protected]@yahoo.com
Mob [protected]
Eureka Forbes Customer Care's response, Apr 10, 2017
Verified Support
Dear Dr. Awadhesh,

I've escalated your concern to my team at Lucknow. Be assured they'll connect with you soon to resolve your issue.

Regards,
Anita

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