[Resolved]  Eureka Forbes — dr aeroguard scpr 700 - faulty product

Address:Raigad, Maharashtra, 410210
Website:Www.eurekaforbes.com

I purchased dr aeroguard scpr 700 model air purifier from eureka forbes in dec 2016. Immediately the unit started making mexhanucal sounds and stopped working. After email/phone/online/local partners follow up first attendance was done in 6 months time. After service the unit worked less than a day and again stopped working. Again after 5 months of follow up 2nd attendance made with unit working for few hours. No even system does not power on... Completely dead. Further follow up no response received. My request to all customers please stop buying feom eureka forbes - no vacuum cleaner, water purifier or air purifier. They are true cheats and only want sales. I am curing my purchase decision.
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Mar 31, 2018
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2018
Eureka Forbes Customer Care's response
Dear Satendra,

KIndly share your registered contact number and customer ID here. I'll have my team get in touch with you at the earliest to discuss this further.

Regards,
Anita
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I purchased dr aeroguard scpr 700 model air purifier from eureka forbes when it was first launched in the market, I was fooled by the name of the company in buying it. Immediately the unit started making mexhanucal sounds and stopped working. After email/phone/online/local partners follow up first attendance was done. The product needed repeated services. It initially was covered in warranty, thereafter every year I had to spend 5-8 k for service. Even after service the unit worked hardly for a month less. No even system does not power on... Completely dead. Further follow up no response received. My request to all customers please stop buying from eureka forbes r their air purifier is a total waste of money. I have spent the cost of an original product now on after sales service!!! They are true cheats and only want sales. My request for exchange or replacement was also turned down… I now regret going in for such an expensive purchase relying on brand goodwill.

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