[Resolved] Eureka Forbes — dr aqua service complaint not turning up

msd_deepu

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560068

I got a call from Dr Aqua claiming to do service to my Kent water purifier by checking its water quality. Even when we had absolutely no issue, the technician did some cleaning and removed the filter cap and put it back chargers ₹350. Ever since then since the last 5 days we have been having trouble with water leakage and it is not in usable condition now. Repeated calls to the customer care is a waste. They say they will send a service person but nobody turns up. This is a mental harrassment. Somebody called Shiva from JPNagar branch called up and confirmed on sending the person. He also does not attend calls now.

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Jul 7, 2019

Complaint marked as Resolved

Complaint not resolved and ended up paying extra ₹7000 from Dr.Kent. A good condition water purifier was serviced by Dr.Aqua and I ended up paying ₹9000 because of their service. Not trust worthy.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2019

Eureka Forbes Customer Care's response Dear Customer,

I'll surely help you with this. Please share your registered contact number/customer ID here. I'll have my service team get in touch with you at the earliest.

Regards,
Anita

Feb 24, 2019

Updated by msd_deepu Thankyou Anita, they finally came and resolved the issue though we had to struggle quite hard and were stressed mentally. I shall mark the complaint resolved.

Verified Support

Feb 25, 2019

Eureka Forbes Customer Care's response Dear Customer,

I'm glad to hear that your concern has been addressed. Feel free to get back in case you require any further assistance.

Regards,
Anita

Mar 05, 2019

Updated by msd_deepu Hi Anita,
There is a leakage again. Could you please send somebody. I tried calling the person who kept updating me but he is not reachable since a week.

Jul 07, 2019

Updated by msd_deepu Complaint not resolved and ended up paying extra ₹7000 from Dr.Kent. A good condition water purifier was serviced by Dr.Aqua and I ended up paying ₹9000 because of their service. Not trust worthy.